Struggling to login

Some networks block access to Get Ink. Here's why it happens and you can fix it.
Written by Get Ink
Updated 1 month ago

Firstly, don't worry - this isn't a problem with the app. Age-restricted content filters block all sorts of legitimate 18+ sites.

How to fix 👇

Your network could be blocking the page

Some networks have parental controls or adult content locks. They block certain categories of website. Tattoos fall into that age-restricted bucket for some providers, with gambling sites, alcohol brands, and anything else flagged "18+" 🌶️

If you sees this, it's really a "networks being overly cautious" problem, not a "something's wrong with Get Ink" problem.

Frustratingly, the warning message can look like a security issue, similar to this:


How to fix it

The first thing for you to try is simply switching between Wi-Fi and mobile data - if that works, you know the problem.

Turning parental controls off

If that doesn't help then all network providers allow you to change your content settings, to allow 18+ websites. These are usually found on the provider's app or website.

Here are a few handy guides for different providers.

EE content lock

Sky Mobile - Parental controls

BT - Parental controls

Once the filter or content lock has been turned off then the login page should work again.

If you have any problems or need a hand, please send us a DM or email ✌️

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